Technical Support & Sales Leader

Technical support as IT help desk for local customers

Thành phố làm việc: TP.Hồ Chí Minh

Mô tả công việc

1. The 2nd level customer support (Virtualized environment)
- Take care of the troubles that first level support members couldn't solve
- Contact to vendor (Maker) support, and get the instruction from vendor, then conduct the instruction
- Contact to 3rd level support, sometimes directly contact to customers
- Analyze the data and making documentations
- Train the 1st level support about new procedures or the solution of unknown problems


2. Technical support as IT help desk for local customers
- Support by remote via Teamviewer software or telephone
- Join deploying Network projects with other system engineers

Yêu cầu công việc

- University graduated (IT related major)
- Age: 25 - 35 years old
- Languages: English communication
- Have knowledge or be experienced in working with Server, PC, Firewall,VPN...(Configuration, Operation or Maintenance)
- Have knowledge or be experienced in troubleshooting for Thin Client (Virtual Desktop Infrastructure)
- Have knowledge or be experienced in VMware (VSphere) and Citrix (XenDesktop)
- Be good at analyzing data and making documentation

Bạn sẽ nhận được

  • In accordance with company policy
  • Health Insurance
  • Professional and active environment

Kỹ năng làm việc

Công việc đề xuất
This position is supposed to sell for IT Infra products, like IT server, PC, Networks and so on. Highly Japanese skill is required to understand business Japanese in meeting with clients.
ViecBonus Client
Hà Nội
Máy tính/IT
Design and make technical documents for proposal to submit to customers. Support sales to present or explain to customer for proposal. Follow up, manage project progress and make prompt action to ensure it on schedule, meet customer demand. Solve the trouble occur while the projects are on process (if any) by cooperating with other colleges in team. Install software for IT equipment such as : Application software for PC, Software for Server. Install driver for hardware such as Printer, USB…. Config for WAN and security equipment such as Router, Firewall…. Delivery equipment to customer at schedule assigned by Managers. Take responsibility of the technical of whole projects even after finish. Maintain and developing the close, good relationship with customer for long term business opportunities. Make troubleshooting for customer if any. Give IT consult to customer if request. Support for customer after sales in case of trouble or warranty. Make report :. + Service Reports as Standard of KDDI service. + Project Reports on process and on schedule. + Reports of new plan and strategy (if any). + Reports of trouble and solutions
KDDI Vietnam Corporation
TP.Hồ Chí Minh
Tư vấn
Assistant: contact, arrange working schedule for clients and partner companies; collect, tanlate market information; manage office. Interprete in meetings with customers. Business assistant: contact, exchange information with customers, and company clients and support market research
ViecBonus Client
Hà Nội
255