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KDDI Vietnam Corporation

Thành Phố làm việc:

TP.Hồ Chí Minh

1. The 2nd level customer support (Virtualized environment)- Take care of the troubles that first level support members couldn't solve- Contact to vendor (Maker) support, and get the instruction from vendor, then conduct the instruction- Contact to 3rd level support, sometimes directly contact to customers- Analyze the data and making documentations- Train the 1st level support about new procedures or the solution of unknown problems. 2. Technical support as IT help desk for local customers- Support by remote via Teamviewer software or telephone- Join deploying Network projects with other system engineers

KDDI Vietnam Corporation

Ngày thành lập:
2000
Quy mô công ty:
100-299
Origin:
Japan
Kinh doanh:
Tư vấn
KDDI Vietnam has been supporting our customers in Vietnam since 2000. Our offices are situated in the heart of Hanoi & HCMC.As part of KDDI Corporation, one of the world’s largest telecom companies (US$34 billion turnover, 16,000 staff worldwide, Global 500 company), we serve a mixture of national and multin...