Technical Support & Sales Leader

Technical support as IT help desk for local customers

Thành phố làm việc: TP.Hồ Chí Minh

Mô tả công việc

1. The 2nd level customer support (Virtualized environment)
- Take care of the troubles that first level support members couldn't solve
- Contact to vendor (Maker) support, and get the instruction from vendor, then conduct the instruction
- Contact to 3rd level support, sometimes directly contact to customers
- Analyze the data and making documentations
- Train the 1st level support about new procedures or the solution of unknown problems


2. Technical support as IT help desk for local customers
- Support by remote via Teamviewer software or telephone
- Join deploying Network projects with other system engineers

Yêu cầu công việc

- University graduated (IT related major)
- Age: 25 - 35 years old
- Languages: English communication
- Have knowledge or be experienced in working with Server, PC, Firewall,VPN...(Configuration, Operation or Maintenance)
- Have knowledge or be experienced in troubleshooting for Thin Client (Virtual Desktop Infrastructure)
- Have knowledge or be experienced in VMware (VSphere) and Citrix (XenDesktop)
- Be good at analyzing data and making documentation

Bạn sẽ nhận được

  • In accordance with company policy
  • Health Insurance
  • Professional and active environment

Kỹ năng làm việc

Công việc đề xuất
The overall purpose of the IT Engineer is to implement as well as managing the the system Intergration project as LAN, WAN system; designing a network solutions and support for sales department on proposal of IT products and service to customers to meet the customer demands and in accordance to service providing standard of company. 
KDDI Vietnam Corporation
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